Direct email
Use your email app
Write to IT White Glove at this exact address. Your email app handles sending it.
Contact
Tell us the decision - the scope can come later.
Three or four sentences on what changed, the choice in front of leadership, and what's making it hard are enough for a useful first message.
Writing a good first message
Give us enough to understand the situation - nothing sensitive.
Do not send passwords, recovery codes, private keys, tenant exports, personal data, or confidential system detail.
What changed?
A renewal, budget pressure, a project collision, a recurring risk, an ownership gap, or a new business requirement.
What's the decision?
Name it in plain business language, even if you don't have the full list of options yet.
Who needs to be involved?
The accountable leader, plus whoever on the operations or technical side is closest to the evidence.
What's making it hard?
Timing, capacity, contract terms, missing evidence, competing priorities, or unclear authority.
What happens next
A conversation about fit, not a fixed process.
There's no ticket queue and no automatic booking. Sending a message just starts a conversation about whether we're a fit.
What it isn't
No booking, no SLA, no emergency desk.
Sending a message doesn't create a signed engagement, a response-time guarantee, or an emergency-response commitment. Say so directly in your message if timing is critical.
What it starts
A conversation about fit and scope.
We'll reply on whether the decision matches what we do, and name a concrete next step if it does.
Choose how to reach us
Email us directly, or prepare your decision privately first.
Prepare first
Build a first-meeting agenda
The decision brief tool runs in your browser. Copy the result into your own notes when it’s useful.
For background beyond this page, see Mirage Informatique (Quebec).
The decision note
Name, organization, and the decision context below-the same information either path needs.
Use the exact public email address above or prepare the decision privately with the brief tool. Nothing is sent from this section.